Luxury Holiday Apartment

1. Bookings & Payment

• A booking is only confirmed once a 50% deposit has been received and the host has sent written confirmation.
• The remaining balance is due no later than 7 days before check-in.
• Bookings made within 7 days of check-in require full payment upfront.
• Accepted payment methods: EFT / bank transfer (details provided on confirmation).

2. Cancellations & Refunds

• A booking deposit of 50% of the total stay cost is required to confirm your reservation. This deposit is non-refundable under all circumstances, including cancellations covered by the policy below.
• 14 or more days before check-in: full refund of all payments made, excluding the non-refundable booking deposit.
• 7–13 days before check-in: 50% refund of the total booking cost, excluding the non-refundable booking deposit.
• Less than 7 days before check-in: no refund.
• No-shows or early departures: no refund for unused nights.

See our full Cancellation Policy below for peak season dates and other circumstances.

3. Check-in & Check-out

• Check-in: 15:00 – Check-out: 10:00.

4. Guests & Occupancy

• The apartment sleeps a maximum of 6 guests.
• The primary guest must be 18 years or older and is responsible for the conduct of all guests during the stay.

5. House Rules

• No smoking inside the apartment.
• No clothing or towels are allowed to be hung over the balcony rails.
• Please respect quiet hours between 22:00 and 07:00 per complex rules.

6. Liability

• The host is not liable for any loss, theft, injury, or damage to guests or their belongings during the stay, except where caused by the host's negligence.
• Guests are liable for any damage caused to the property or its contents during their stay.

7. Personal Information

• Information submitted via the booking enquiry form (name, email, phone, dates) is used only to process your booking and will not be shared with third parties.

8. Governing Law

• These terms are governed by the laws of South Africa.

We understand that plans can change. Please review our cancellation policy below before booking.

Booking Deposit

• A booking deposit of 50% of the total stay cost is required to confirm your reservation. This deposit is non-refundable under all circumstances, including cancellations covered by the policy below.

Cancellation Refunds

• 14 or more days before check-in: full refund of all payments made, excluding the non-refundable booking deposit.
• 7–13 days before check-in: 50% refund of the total booking cost, excluding the non-refundable booking deposit.
• Less than 7 days before check-in: no refund.
• No-shows or early departures: no refund for unused nights.

How to Cancel

All cancellations must be submitted in writing via email to info@21devalle.co.za. The cancellation date will be recorded as the date we receive your written notice.

Date Changes

If you need to change your dates rather than cancel, please contact us as early as possible. We will do our best to accommodate a rebooking free of charge, subject to availability, if the request is made 7 or more days before your original check-in date.

Peak Season / High-Demand Dates

For bookings over public holidays, festivals, and other high-demand periods, a stricter policy applies:

• 30 or more days before check-in: full refund, excluding the non-refundable booking deposit.
• 14–29 days before check-in: 50% refund.
• Less than 14 days before check-in: no refund.

Circumstances Beyond Your Control

We recognise that unforeseen events, such as serious illness, injury, or government travel restrictions, can affect travel plans. In these cases, please contact us directly with supporting documentation. We will consider such requests on a case-by-case basis and may offer a partial refund, credit toward a future stay, or a date change at our discretion.

Host-Initiated Cancellations

In the rare event that we must cancel your booking (e.g., due to property issues beyond our control), we will notify you as soon as possible and provide a full refund of all payments made, including the booking deposit.

This policy was last updated on 25 July 2026. By completing your booking, you agree to the terms outlined above.